BrassHelm
Hands-on fractional CTOfor companies betting on voice AI.
I make the architecture calls, pick the platforms and vendors, and do the building myself. I own the outcome.
Hear my work: (423) 734-9401. The agent that answers runs on one of the stacks I deploy for clients.
HIPAA-eligible builds available. Negotiated BAAs in days, not quarters.
The Problem
Voice AI dies between
the demo and production.
The demo sounded great.
Web demos are tuned for how the voice sounds. Production is telephony: compressed audio, latency, transfers, voicemail handling, carrier behavior. Demos don't translate to production.
Nobody owns the outcome.
The founder is selling. The operations lead already has a full-time job. The platform sells minutes. When the transfer rate sags, everyone has an explanation and nobody has the responsibility.
Numbers are half the story.
At one client, 67% of reported transfers never reached a human. Until someone verifies the data, you are likely optimizing a system based on numbers that may not reflect reality.
What I Take Ownership Of
I own the technology.
- Platform selection. Bland, Retell, Vapi, or fully custom (Pipecat, Deepgram, Twilio, GCP).
- Making it work in production. Latency, transfer validation, voicemail detection, A/B testing, live reporting.
- The systems around the agent. Multi-tenant logins, dashboards, admin panels, CRM integrations, call analytics.
- HIPAA. I negotiate and lock in the BAAs your deployment needs.
- The build itself. I write the code and stand behind what ships.
I work on monthly retainers, with scope ranging from advisory alone to embedded hands-on implementation and ownership. I own the outcome.
The agent that picks up runs on one of the stacks I deploy for clients: a custom pipeline on Google Cloud with self-hosted speech models and Twilio telephony.
The Proof
Boost Health Insurance · public Upwork review
"Cameron did excellent work on our voice AI project. He reworked our existing setup for noticeably better performance, built out live reporting so we could track stats in real time, and added quality control to distinguish real human transfers from voicemails. He also migrated us to a new dialing system and built a second bot to work around limitations we were hitting on the original platform."
We ended up doubling our transfer rate ahead of target.
"Cameron is genuinely easy to work with. He communicates clearly, gives helpful context around any issue that comes up, responds quickly, and stays solutions-focused."
Boost Health Insurance
Read the full case studyThe Approach
Over-engineering kills more voice AI
than bad ideas do.
It happens when the builder has only ever seen the technical side. I spent 15 years managing client relationships before I learned to code, so I see both the business problem and the system that solves it.
The implementation I recommend comes from your call volume, your economics, and the systems you already run. Sometimes that means a managed platform configured well. Sometimes it means custom infrastructure you own. I will walk you through that decision, and then I will build the version your business calls for.
Your Fractional CTO
Before code, I spent 15 years managing client relationships. You get someone who understands the system AND the business problem it's supposed to solve. I ship fast, test with real data, and show you how and why voice AI fits your business.
My engagements range from brand new builds to operations running 10,000+ calls a day. The work is the same at every scale: I set the technical direction, manage the platforms and vendors, build what the business requires, and own the results.
- Production voice AI, inbound and outbound
- Integrates with the phone system you already have
- Multi-tenant dashboards and admin systems
- HIPAA-eligible architecture
- Real-time analytics and call classification
"Cameron did excellent work on our voice AI project. He reworked our existing setup for noticeably better performance, built out live reporting so we could track stats in real time, and added quality control to distinguish real human transfers from voicemails. We ended up doubling our transfer rate ahead of target."
Boost Health Insurance
"Cameron was exceptionally effective at helping us scope AI correctly, where it adds real value and where rules-based structure is the better solution. His guidance reduced build risk, clarified MVP priorities, and helped our team move faster with more confidence. He's sharp, pragmatic, and focused on shipping cleanly rather than over-engineering."
Eric Kaplan, CEO, Foundry
All case studiesBook A Working Session
Need someone to own
the technical side?
Tell me about your voice AI and where it is stuck.
One hour, and you will know where your build stands and what to do next.